|About the Book|
Dont know what to say when a dispute or difficult conversation is looming? Disputes happen- they are normal aspects of work and life. You are not incapable or unwell if you find them difficult. This pocket guide will help you turn an argument intoMoreDont know what to say when a dispute or difficult conversation is looming? Disputes happen- they are normal aspects of work and life. You are not incapable or unwell if you find them difficult. This pocket guide will help you turn an argument into an agreement. It shows you what to say, how to keep calm and how to positively restructure conflict conversations. The book is full of tips, strategies, skills, examples and scripts.John Crawley, the Grandfather of Workplace Mediation in the UK downloads his 25 years experience and shows you how to remain positive, think like a mediator and bring relentless positivity to a conflict. The pocket guide takes you through the mediation process step-by-step so that you can have it by your side when you need to handle a difficult conversation or run a resolution meeting between two angry, disappointed colleagues.Unresolved arguments stop people working, ruin relationships and destroy enthusiasm. Conflict at work damages capability, engagement and reputation. This pocket guide will help you cut the cost of conflict- prevent disputes from escalating and draining your resources. Packed with common sense advice and strategies the guide covers impartiality, empathy, clean-sheet listening, questioning, managing difficult and upset behaviour, breaking impasses, conflict facilitation skills and handling them and us behaviour.Although concentrating on a workplace dispute it is an invaluable resource for resolving any sort of conflict through mediation. Skills you can use over and over in a range of situations.The Author - John CrawleyFor 25 years John Crawley has been dedicated to getting mediation out there for everyone. Mediation is not a soft skill, but a skill for life. It is not for expert mediators alone. I believe that mediation is something people managers should do and not have done to them.’Since 1987 when John first got involved in mediation he has witnessed its benefits. ‘I have seen harmful conflicts resolved- broken relationships repaired and capability restored. Ive observed stressed staff and managers getting their lives back. I have watched disengaged people become energised and re-engaged. Ive noticed long term improvements in employee relations.’John Crawleys core aim is to get working communities better at effective conflict prevention and resolution. Im excited by any mediation project, bringing the best out of people and sharing my experience and expertise. I have a can do approach that gives people a new perspective and gets them mediation-ready. Unresolved conflict stops people working. Resolution through mediation rebuilds trust and helps get the best out of people.