Home » Experts Approach to Enterprise Applications Support & Maintenance: How to Achieve Excellence in Delivering IT Value to the Business by Sarmad Nasir
Experts Approach to Enterprise Applications Support & Maintenance: How to Achieve Excellence in Delivering IT Value to the Business Sarmad Nasir

Experts Approach to Enterprise Applications Support & Maintenance: How to Achieve Excellence in Delivering IT Value to the Business

Sarmad Nasir

Published
ISBN :
Kindle Edition
175 pages
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 About the Book 

Research shows that 80% of the IT budgets around the world goes to operations, almost half of that goes to Enterprise Support and Maintenance, this book is all about putting Technology, People and Process together to face the continuous challenge of delivering the value IT to the business.Read the book to:• Understand what makes the IT environment so complicated and unpredictable.• Learn the different types of software maintenance and the importance of each type.• Observe a detailed break down the support and maintenance cost, and how to reduce it.• Use strategic analysis tools to address IT risks and seize opportunities.• Enhance your knowledge about IT Service Management Frameworks, see what works and what doesn’t.• Understand how personality types affect your team building strategy.• Learn how to manage Enterprise Applications as Virtual Assets.• Know more about building applications for better Maintainability.• Learn about Reliability Based Maintenance, Can it be applied to software?• Explore the concept of Operational Excellence and how it applies to IT.• Review the role of Functional Size Measurement in improving Support and Maintenance efficiency.• Reflect on what makes a good Software Support and Maintenance professional.